Personalization
How do I personalize a product?
Select the available size, color, style, and personalization options on the product page. Upload your photo or enter the requested name or text, review the information carefully, and then add the item to your cart.
What kind of photo should I upload?
Use a clear, well-lit, high-resolution image whenever possible. Avoid screenshots, heavily filtered images, blurry photos, and images where the subject is cropped or covered. Product-specific requirements shown on the product page take priority.
Can I change my personalization after ordering?
Contact support@cuszoo.com as soon as possible with your order number. Changes are not guaranteed after production has started, and shipped orders cannot be changed.
Production and shipping
How long does production take?
Personalized orders generally require 5-7 business days for processing and production before shipment. Some products may have different estimates shown on their product pages.
How long does delivery take?
Average transit time is generally 5-20 business days for U.S. and international orders after shipment. These are estimates rather than guaranteed delivery dates. See our Shipping Policy for details.
How can I track my order?
A tracking number is emailed after your order ships. If you did not receive it, check your spam folder and then contact us with your order number.
Will I have to pay customs duties or taxes?
Import duties, taxes, or customs fees may be charged by the destination country and are generally the customer's responsibility unless checkout states otherwise.
Returns and order issues
Can personalized products be returned?
Personalized products are generally not eligible for return because they are made specifically for you. Damaged, defective, or incorrect items are handled under our Refund Policy.
What if my item is damaged or incorrect?
Email support@cuszoo.com promptly with your order number, a description of the issue, and clear photos or video. We will review the issue and provide an appropriate resolution.
Can I cancel my order?
Cancellation requests must be submitted within 24 hours of placing the order and before shipment. Contact us immediately; cancellation cannot be guaranteed after production begins.
Support
How do I contact Cuszoo?
Email support@cuszoo.com and include your order number when your question concerns an existing order.