Privacy policy

Last updated: September 14, 2026

This Privacy Policy describes how NewRate LLC, operating under the brand name "Cuszoo" (the "Site", "we", "us" or "our"), collects, uses, and discloses your Personal Information when you visit or make a purchase from cuszoo.com.

Data controller: NewRate LLC
Registered address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Privacy contact: support@cuszoo.com

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect from you: your name, billing address, shipping address, payment information (including credit card numbers or payment method identifiers processed by our payment providers), email address, and phone number (where provided). For personalised products, we also collect the images, names, dates and text that you upload or enter for personalisation purposes.

We refer to this automatically-collected and voluntarily-provided information as "Personal Information" in this Privacy Policy.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Personal Information we collect to fulfil orders placed through the Site (including processing your payment information, arranging shipping, producing personalised items, and providing you with invoices and/or order confirmations). Additionally, we use this Personal Information to:

  • Communicate with you, including customer support for enquiries about orders, personalisation requests, returns, refunds and complaints;
  • Screen our orders for potential risk or fraud;
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

CUSTOMER SUPPORT INFORMATION

Purpose of collection: To provide customer support, respond to enquiries about orders, process personalisation requests, and handle returns, refunds and complaints.

Source of collection: Collected directly from you when you contact us by email, place an order, or submit personalisation details at checkout.

Disclosure for a business purpose: Shared with our order fulfilment and printing partners solely to produce and ship your order; shared with Shopify Inc. as our e-commerce platform provider; shared with payment processors to complete your transaction. We do not sell your Personal Information.

Personal Information collected: Name, email address, shipping address, billing address, telephone number (where provided), order number and order history, and any images, names, dates or text you upload for personalisation purposes.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store.
  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use Google Analytics to help us understand how our customers use the Site.

You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bing.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we maintain your Personal Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we can take the necessary action.

COOKIES

Cookies are small text files placed on your device to store data. For information about cookies and how to disable them, visit http://www.allaboutcookies.org.

The Site uses cookies for functions including cart management, user sessions, checkout security, and analytics. You can control cookies through your browser settings; disabling some cookies may affect the functionality of the Site.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@cuszoo.com or by mail using the details provided below:

NewRate LLC
30 N Gould St, Ste N, Sheridan, WY 82801, United States