Track Your Order
Enter the order number and email address used at checkout to see the latest delivery updates.
Shipping & Tracking FAQs
When can I expect my order to arrive?
Most Cuszoo products are personalized and made especially for you, so your order needs time for both production and shipping.
Under normal circumstances, the estimated total delivery time is:
- United States: 10–20 business days
- International destinations: 15–25 business days
These estimates may vary during peak seasons or because of customs clearance, severe weather, carrier delays, or other circumstances outside our control.
Once your order has shipped, we’ll send a confirmation email containing your tracking details. If you don’t see it in your inbox, please check your spam or junk folder.
Why isn’t my tracking number showing any information?
Tracking information usually becomes available within 48–96 hours after you receive your shipping confirmation.
A tracking number may be created before the carrier completes its first scan, so it can take a few days for the initial update to appear. Some products and shipping routes may require a little more time.
If your tracking still shows no information after 96 hours, please contact us with your order number and tracking number.
Why has my tracking stopped updating?
Packages are not always scanned at every stage of their journey. This means your order may still be moving even if the tracking page hasn’t changed recently.
Temporary pauses can also happen because of customs processing, weather conditions, peak-season volume, or delays at a local carrier facility.
If your tracking has not changed for 10–15 days, please reach out through our Contact Us page and include your order number and tracking number. Our support team will check the shipment and help you with the next steps.